The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.
ITIL Lifecycle Publication Suite Books (Paperback)
There will be many that feel ITIL v3 is lacking in parts, however, these will be the same people that felt ITIL v2 wasn't required when it was originally published.
There is a large amount of work in ITIL v3 and those who are displaying the signs of resistance towards it will simply need time to see that it is in fact the new commonsense approach for IT Service Management.
All five books start with a common section that reviews Service Management as a Practice. In here you will find what you would expect. What is Service Management, What are Services, Business Processes discussed and a good section that explains the concept of the Service Lifecycle.
Includes a section on Service Strategy Principles. Where the concept of service assets are raised against the three differnt Service Provider types. The book then moves into some heavy duty stuff where Service Strategy itself is defined as four distinct phases. This is real heavy going so don't try to read it at the end of a busy day.
Service Strategy then looks at organizational considerations as well as addressing the imporant issue of organizational culturee, before rounding out with a link to the other four volumes, a section on technology and finally the risks, challenges and critical success factors.
Service Design is next and it (like Transition and Operations) has two dominant sections. The first on Service Design principles looks at the concepts and activities of service design (things like identifying service requirements and design constraints). The other major section looks at the Service Design processes (Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier).
The Service Design book finishes with technology, organizational issues, technology, implementation and challenges, risks, critical success factors.
Service Transition follows the pattern of Service Design. The principles section of Transition is very short; but then you have over 110 pages on processes (Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment, Evaluation and Knowledge Management).
Service Transition concludes with the same topics as Transition.
Service Operation continues the pattern, but throw in a sizeable chunk on the four defined functions (Service Desk, Application Management, IT Operations Management and Technical Management). The processes covered are event management, incident, problem, request fulfilment and access management).
Finally, the Continual Service Improvement volume. Issues dealt with here include Governance, Deming and benchmarks. Processes covered are the 7 step improvement process, service reporting, service measurement and some other topics which I would call concepts, rather than processes (ROI for CSI, Business questions).
The book introduces some techniques for CSI which is where Deming is expanded, assessments and gap analysis is covered and benchmarking gets a mention.
Finish off with technology, implementation, risks and challenges and that is the five books.
Service Strategy - 257 pages
Service Design - 317 pages
Service Transition - 251 pages
Service Operation - 251 pages
CSI - 215 pages
Approximately 10% is a direct repeat in each book (the opening sections).