"ITIL® 2011 At a Glance" by John O. Long

ISBN: 1461438969

Category: Technical

Tag: Science/Engineering


Posted on 2013-04-26. By anonymous.

Description


ITIL® 2011 At a Glance
Springer Briefs in Computer Science
Springer | 2012 | ISBN: 1461438969 9781461438960 9781461438977 | 98 pages | PDF | 2 MB

This book provides graphical and textual memory joggers for the primary concepts of those best practices. The bnook will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams.

Table of Contents
Introduction
List of ITIL Processes
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
with TOC BookMarkLinks


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