CRM at the Speed of Light, 3e

ISBN: 0072231734

Category: Business

Tag: Business & Investing


Posted on 2009-06-21. By anonymous.

Description


CRM at the Speed of Light, 3e
Publisher: McGraw-Hill | Pages: 384 | 2004-05-03 | ISBN 0072231734 | PDF | 3 MB

Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls.



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