Mapping Customer Journeys & Dealing With Customer Complaints

Category: Tutorial

Posted on 2019-12-02, by everest555.


Created by Expert Academy | Published 11/2019
Duration: 44 mins | Video: h264, 1280x720 | Audio: AAC, 44 KHz, 2 Ch | 571 MB
Genre: eLearning | Language: English + Sub | Lectures

Increasing Sales Through a Better Understanding of Your Customers

What you'll learn

How to map customer journeys
How to increase sales
How to better understand their customers and their journey through the business

A willingness to learn

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

This concise two part course explains:

What customer experience means

The 6 key elements of a great customer experience

Common mistakes businesses make

How to apply each element in business for fast, profitable, sustainable growth

How to deal with customer complaints

How to turn customer complainers into customer advocates

By the end of the course you will:

Understand what areas of business impact the customer experience

Know the 6 key elements of a great customer experience

Understand how you can turn a customer complaint into a win for your business

Who is Nigel Greenwood?

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Who this course is for:
Anyone involved in the customer journey of a business
Business owners


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