[PDF] The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

ISBN: 0071548335

Category: Tutorial


Posted on 2017-12-22, by luongquocchinh.

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Author: Joseph Michelli | Publisher: McGraw-Hill Education | Category: Economy | Language: English | Page: 304 | ISBN: 0071548335 | ISBN13: 9780071548335 |

Description: Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

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