[share_ebook] The Art and Science of Dealing with Difficult People


Author: David Brown

Date: 2011-11-01

ISBN: 1616083638

Pages: 128

Language: English

Publisher: Skyhorse Publishing

Category: Business

Tag: Economics and Finances


Posted on 2012-01-22, by LionFar.

Description


Title:The Art and Science of Dealing with Difficult People
Author:David Brown
Publisher:Skyhorse Publishing
ISBN:1616083638
ISBN13:
Date2011-11-01
Pages:128
Language:English
Format: PDF
Size:5.86 MB

Description:A simple and succinct guide to help leaders in every field master the art of conflict resolution. In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown's philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown's tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown's suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.


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