The Art and Science of Dealing with Difficult People

ISBN: 1616083638

Category: Technical


Posted on 2014-04-27, by lucanhquan90.

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The Art and Science of Dealing with Difficult People
The Art and Science of Dealing with Difficult People by David Brown
English | ISBN: 1616083638 | 2011 | PDF | 128 pages | 5,9 MB


In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.

Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract.

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