UCCXD Instructor CD 1-2| Prepares you for Cisco Exam 642-162 IPCCX

Category: Tutorial


Posted on 2010-02-01. By anonymous.

Description


UCCXD Instructor CD 1-2| Prepares you for Cisco Exam 642-162 IPCCX
In this hands-on Authorized Cisco course, you will gain the knowledge and skills needed to deploy the Cisco IP Contact Center Express product, including deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting, and application creation.

# Design and plan a contact center implementation of Customer Response Solution (CRS) to include IP IVR and IP ICD
# Install all components of CRS to include the operating systems, CRS applications, and client tools such as the Cisco Application Editor
# Conduct the proper configuration of all CRS components
# Build workflow applications to answer incoming calls, access databases, respond to spoken instructions, generate e-mail contacts, harness VXML capabilities, and speak text information
# Develop contact center applications to distribute calls based on caller input, agent skills, or call priorities
# Troubleshoot the CRS installation and workflows

UCCXD Instructor CD 2-2| Prepares you for Cisco Exam 642-162 IPCCX
In this hands-on Authorized Cisco course, you will gain the knowledge and skills needed to deploy the Cisco IP Contact Center Express product, including deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting, and application creation.

# Design and plan a contact center implementation of Customer Response Solution (CRS) to include IP IVR and IP ICD
# Install all components of CRS to include the operating systems, CRS applications, and client tools such as the Cisco Application Editor
# Conduct the proper configuration of all CRS components
# Build workflow applications to answer incoming calls, access databases, respond to spoken instructions, generate e-mail contacts, harness VXML capabilities, and speak text information
# Develop contact center applications to distribute calls based on caller input, agent skills, or call priorities
# Troubleshoot the CRS installation and workflows
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